Whatever goal of improvement teams and organisations have, whether is adopting new practices, create a culture of innovation, foster a joyful workplace we all want to know how well we are doing on our way. We love to measure progress. Unfortunately, in enterprises’ day to day life we have fallen in love so much with metrics, that measures became what matters a instead of measuring what matters. So we a flooded by numbers, KPIs and our own… cognitive filters. To mention Julie Weston, metrics are like a knife : they can be useful , and they can be injuring if not manipulated with caution. I’m working with organisations to implement their own meaningful metrics so they can:
- Define what matters and why it is important. Measure what matters.
- Challenge metrics against reality every day : does what mattered last week matter still today ?
- Think how to “decrypt” the data collected : when we create a metric we have an intention, but does the observed environment care about it? Does our intention/metric alter environment behavior?
Exploring the filed of metrics is already changing people’s behaviour, the effects are similar to coaching . I decided to share my metrics coaching experience on a specific Metrics Coaching section, where the A/B Testing is the first topic approached.